Privacy Policy

Last updated: October 31, 2026

Med Glow LED operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing you, the customer, with a curated shopping experience (hereinafter referred to as the “Service”). Med Glow LED is powered by Shopify, which enables us to provide this Service to you.This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Service, make a purchase or other transaction through the Service, or otherwise contact us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By visiting and using any of our services, you acknowledge that you have read this Privacy Policy and understand the ways in which we collect, use, and disclose your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified, and therefore cannot identify you or be reasonably linked to you. Depending on how you interact with the Service, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences derived from such personal information):

  • Your contact information includes your name, address, billing address, shipping address, phone number, and email address.
  • Financial information includes credit cards, debit cards, and financial account numbers; payment card information; financial account information; transaction details; payment methods; payment confirmations; and other payment details.
  • Account information includes your username, password, security questions, preferences, and settings.
  • Transaction information includes items you've viewed, added to your cart, added to your wish list, or purchased, returned, exchanged, or canceled, as well as your past transactions.
  • Our communications with you include the information you provide in your communications with us, such as when you submit a customer support inquiry.
  • Device information includes details about your device, browser, or internet connection, your IP address, and other unique identifiers.
  • Usage information includes information related to your interactions with the Service, such as how and when you interact with or navigate the Service.

Sources of personal information

We may collect personal information from the following sources:

  • We collect personal information directly from you when you create an account, visit or use our services, communicate with us, or otherwise provide us with your personal information;
  • We automatically collect information from your device when you use our products or services, visit our website, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to enable specific technologies and they collect or process your personal information on our behalf;
  • Collected from our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the services you use, we may use personal information for the following purposes:

  • Providing, customizing, and improving our services. We use your personal information to provide services to you, including fulfilling our contract with you, processing your payments, shipping your orders, remembering your preferences and items of interest, sending you notifications related to your account, processing purchases,returns, exchanges, or other transactions; create, maintain, and otherwise manage your account; arrange shipping; assist with any returns and exchanges; allow you to post reviews; and create a personalized shopping experience for you (such as recommending products related to your purchases). This may include using your personal information to better customize and improve our services.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes , such as sending you marketing, advertising, and promotional communications via email, text message, or mail, and displaying online advertisements for products or services to you on the Service or other websites, including based on items you have previously purchased or added to your shopping cart and other activities on the Service.
  • Security and Fraud Prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding activities that may involve fraud, illegal, unsafe, or malicious conduct, protect public safety, and ensure the security of our services. If you choose to use the services and register an account, you are responsible for keeping your account credentials secure.We strongly recommend that you do not share your username, password, or other access details with anyone else.
  • To communicate with you. We will use your personal information to provide customer support, respond to your requests, deliver effective services, and maintain our business relationship with you.
  • Legal Reasons. We may use your personal information to comply with applicable laws or respond to valid legal processes (including requests from law enforcement or government agencies), to conduct investigations or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, to enforce our terms or policies, or to investigate any potential violations.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

  • Disclosure to Shopify, vendors, and other third parties that perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • Disclosure to business and marketing partners to provide marketing services and serve you ads.For example, we use Shopify to support personalized ads from third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share your information in order to prevent targeted ads and marketing content from being displayed to you based on your online activity across different merchants and websites.
  • When you instruct, request, or otherwise consent to our disclosure of specific information to third parties (for example, to ship products to you, or when you use social media widgets or login integrations).
  • Disclose to our affiliates or otherwise within our corporate group.
  • In connection with business transactions (such as mergers or bankruptcies), to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Service, our rights, and the rights of our users or others.

Relationship with Shopify

The Service is hosted by Shopify, which collects and processes personal information regarding your access to and use of the Service in order to provide and improve the Service for you. The information you submit to the Service will be transferred and shared with Shopify and third parties that may be located outside your country of residence in order to provide and improve the Service for you.In addition, to help protect, develop, and improve our business, we use specific Shopify enhancements that integrate data and information obtained from your interactions with our store, as well as from interactions between other merchants and Shopify. To provide these enhancements, Shopify may use personal information collected about your interactions with our store, along with information regarding other merchants’ interactions with Shopify.In these cases, Shopify is responsible for processing your personal information, including responding to your requests regarding the exercise of your rights regarding the use of your personal information. To learn more about how Shopify uses your personal information and any rights you may have, please review the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise specific rights related to your personal information here: Shopify Privacy Portal Link.

Third-Party Websites and Links

The Service may provide links to websites or other online platforms operated by third parties. If you follow a link to a website that is not affiliated with us or under our control, you should review those websites’ privacy and security policies, as well as their other terms and conditions. We do not guarantee or assume any responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on them.Information you provide in public or semi-public forums (including information you share on third-party social networking platforms) may also be viewed by other users of the Service and/or users of such third-party platforms, and neither we nor such third parties are restricted in how they use such information. The inclusion of these links does not, in and of itself, constitute an endorsement by us of the content on such platforms or of their owners or operators (except as disclosed on the Service).

Children's Information

The Service is not intended for use by children, and we do not knowingly collect any personal information from children under the legal age of majority in your jurisdiction.If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the contact information below to request that we delete it. As of the effective date of this Privacy Policy, we are not actually aware that we have “shared” or “sold” (as those terms are defined by applicable law) any personal information of individuals under the age of 16.

Information Security and Retention

Please note that no security measure is perfect or unbreakable, and we cannot guarantee “absolute security.” Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute; they may apply only under certain circumstances, and in certain cases, we may deny your request to the extent permitted by law.

  • Right of Access/Right to Know. You may have the right to request access to the personal information we hold about you.
  • Right to Erasure. You may have the right to request that we delete the personal information we have retained about you.
  • Right to Correction. You may have the right to request that we correct any inaccurate personal information we have about you.
  • Right to Data Portability. Under certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
  • Manage your email preferences. We may send you promotional emails , but you can opt out of receiving them at any time by using the unsubscribe option provided in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those related to your account or your orders.

You may contact us at the locations listed on the Service or using the contact information provided below to exercise any of these rights. To learn more about how Shopify uses your personal information and any rights you may have (including rights related to the data processed by Shopify), please visit: https://privacy.shopify.com/en.

We will not treat you differently for exercising any of these rights. To the extent permitted or required by applicable law, we may need to verify your identity before we can process your request. Under applicable law, you may designate an authorized agent to submit a request on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.We will respond to your request in a timely manner in accordance with the requirements of applicable law.

Complaint

If you have any complaints regarding how we process your personal information, please contact us using the contact information provided below. Depending on where you live, you may have the right to contact us using the contact information provided below to appeal our decision, or to file a complaint with your local data protection authority.

International Transmission

Please note that we may transfer, store, and process your personal information outside the country or region where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms (such as the European Commission’s “Standard Contractual Clauses” or any equivalent contract issued by the relevant UK regulatory authority, as applicable), unless the recipient is located in a country or region that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at dsj@medglowledlight.com. You can find additional contact information in our Contact Information Policy.