Privacy Policy

Last updated: April 15, 2026

Med Glow LED operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing you (the customer) with a comprehensive shopping experience (hereinafter referred to as “the Service”). Med Glow LED is powered by Shopify, which enables us to provide you with the Service.This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Service, or otherwise contact us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of our services, you acknowledge that you have read and understood the methods of information collection, use, and disclosure described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or that has been de-identified, meaning information that does not identify you or cannot reasonably be linked to you. We may collect or process the following categories of personal information—including information inferred from such information—based on how you interact with the Service, your location, and as permitted or required by applicable law:

  • Contact information includes your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information includes credit card numbers, debit card numbers, and financial account numbers; payment card information; financial account information; transaction details; payment methods; payment confirmations; and other payment details.
  • Account information includes your username, password, security questions, preferences, and account settings.
  • Transaction Information includes items you have viewed, added to your cart, added to your wish list, purchased, returned, exchanged, or canceled, as well as your past transaction history.
  • Contact Us: This includes information you provide when communicating with us, such as details you enter when submitting an inquiry to customer support.
  • Device Information: This includes information about your device, browser, or internet connection, your IP address, and other unique identifiers.
  • Usage Information includes information related to your interactions with the Service, such as how and when you browse or interact with the Service.

Sources of personal information

We may collect personal information from the following sources:

  • Provided directly by you, including when you create an account, visit or use the Service, contact us, or otherwise provide us with your personal information;
  • Information automatically collected through this service, including information from the devices you use when accessing our products or services or visiting our website, as well as information obtained through cookies or similar technologies;
  • From our service providers, including when we engage them to provide specific technical services or to collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the type of services you use, we may use your personal information for the following purposes:

  • To provide, customize, and improve this Service. We use your personal information to provide this Service , including fulfilling the contract you have with us; processing your payments; completing your orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account;arrange shipping; assist with returns and exchanges; enable you to post reviews; and create a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to more accurately tailor and improve the Service.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes , such as sending you marketing, advertising, and promotional messages via email, text message, or mail, and displaying online advertisements for products or services on this Service or other websites based on your previous purchases, items added to your cart, or other activities on this Service.
  • Security and Fraud Prevention. We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, and take action against potential fraudulent, illegal, unsafe, or malicious activities; protect public safety; and ensure the security of our services.If you choose to use this service and register an account, you are solely responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other login details with anyone.
  • Contact you. We will use your personal information to provide customer support, respond to your requests, deliver effective services, and maintain our business relationship with you.
  • Legal reasons. We may use your personal information to comply with applicable laws or in response to valid legal processes, including requests from law enforcement agencies or government authorities, and to investigate or participate in civil discovery, potential or actual litigation, or other adversarial proceedings, as well as to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes governed by this Privacy Policy. Such circumstances may include:

  • Shared with Shopify, suppliers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
  • We share your information with our business and marketing partners to provide you with marketing services and display ads. For example, we work with third-party services through Shopify to support personalized ads based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy policies. Depending on your location, you may have the right to request that we do not share your information based on your online activities across different merchants and websites for the purpose of serving targeted ads and marketing content.
  • When you instruct us, request us, or otherwise consent to our disclosure of certain information to third parties—for example, for product shipping, or when using the service through social media widgets or login integration features.
  • Shared with our subsidiaries or other members of our corporate group.
  • In connection with commercial transactions (such as mergers or bankruptcies), to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Service, our interests, and the rights of our users or others.

Relationship with Shopify

This service is hosted by Shopify, and Shopify collects and processes personal information regarding your access to and use of this service in order to provide and improve the service. The information you submit to this service will be transmitted to and shared with Shopify, as well as with third parties that may be located outside your country of residence, for the purpose of providing and improving the service.In addition, to protect, expand, and improve our business, we use certain enhanced features provided by Shopify that combine data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use the personal information collected regarding your interactions with our store, other merchants, and Shopify.In these cases, Shopify will be responsible for processing your personal information, including responding to requests regarding your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal information here: Shopify Privacy Portal link.

Third-Party Websites and Links

This Service may contain links to websites or other online platforms operated by third parties. If you visit a website that is not affiliated with us or under our control, we recommend that you review that website’s privacy and security policies, as well as its other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained therein.Information you provide on public or semi-public platforms (including information you share on third-party social networking platforms) may also be viewed by other users of this Service and/or users of such third-party platforms, and our or such third parties’ use of that information is not restricted. Our provision of such links does not imply our endorsement of the content on such platforms or of their owners or operators, unless otherwise disclosed within this Service.

Information on Children

This service is not intended for children, and we do not knowingly collect any personal information from children under the legal age of majority in your jurisdiction.If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the contact details provided below to request the deletion of that information. As of the effective date of this Privacy Policy, we have not knowingly “shared” or “sold” (as defined by applicable law) the personal information of individuals under the age of 16.

Data Security and Retention Periods

Please note that no security measure is perfect or foolproof, and we cannot guarantee “complete security.” Additionally, the information you send to us may not be secure during transmission. We recommend that you do not send sensitive or confidential information to us via unsecured channels.

The length of time we retain your personal information depends on a number of factors, such as whether the information is needed to maintain your account, provide services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights regarding your personal information listed below. However, these rights are not absolute and apply only in specific circumstances; in certain cases, we may refuse your request in accordance with the law.

  • Right of access/right to information. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to request that we delete the personal information we hold about you.
  • Right to Rectification. You may have the right to request that we correct any inaccurate personal information we maintain about you.
  • Right to data portability. In certain circumstances and subject to specific exceptions, you may have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party.
  • Manage your communication preferences. We may send you promotional emails, and you can stop receiving them at any time by using the unsubscribe option provided in the email. Even if you opt out, we may still send you non-promotional emails related to your account or orders.

You may contact us to exercise any of the above rights by using the specific methods provided through this service or by using the contact information provided below. For more information about how Shopify uses your personal information and any rights you may have (including rights related to the data processed by Shopify), please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to submit a request on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us.We will respond to your request in a timely manner in accordance with applicable law.

Complaint

If you have any complaints regarding how we handle your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or file a complaint with your local data protection authority using the contact details listed below.

International Transfer

Please note that we may transfer, store, and process your personal information outside the country or region where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will do so in accordance with recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent agreement issued by the relevant UK authority (as applicable), unless the destination of the data transfer is deemed to provide an adequate level of protection.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or as required for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice in accordance with applicable laws.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please call us, send an email to dsj@medglowledlight.com, or contact us at the following address: FLAT/RM C 4/F CHINA INSURANCE BUILDING 48 CAMERON ROAD, TSIM SHA TSUI, KL, HK